TERMS OF ENGAGEMENT

By paying The Visual Wizards and getting into a working relationship with them you are hereby agreeing to our terms of services listed below.

SERVICE LEVEL AGREEMENT

Visual Wizards offers a 100% Satisfaction with its services. Visual Wizards will continue to work with you providing you with work till you are satisfied or the project is completed.
• Our unlimited revisions policy is to make sure that you are 100% satisfied.
• We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

OUR REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

TURN AROUND TIME

Visual Wizards has 48-72-hour initial turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage (logo or website). Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example:

• Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
• Logo Orders placed or Revisions Requested on a Friday will be delivered by end of day Tuesday.

100% MONEY BACK GUARANTEE

Visual Wizards offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstance:

• If you are unsatisfied with the initial designs of the logo or the website. You can request a 100% refund on your project.

REFUND POLICY

Visual Wizards offers a 100% Refund on all its design services, however it is not an unconditional 100% refund and certain conditions still apply.

Visual Wizards Refund Policy will be Void if;

• You have chosen a special or a custom package.
• The primary design concept (for any service) has been approved.
• You have demanded revisions beyond the initial design concepts (logo or website).
• The designs (logo or website) have been finalized.
• The website has been designed, developed and deployed live.
• The customer didn't contacted or reply to us for more than 2 weeks without notice.
• If the project placed on hold upon customer request, the refund will be voided.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information from the client end.
• A complete design change has been demanded and provided.
• The business is closing or changing name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service provided will not be subject to refund under any circumstances.
• Once a client has accepted multiple sets of revisions (for any service), refund will not be applicable.

• Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:

o Website & Emails Hosting Services.
o Website SSL Certificates
o Website Domain Purchase.
o Website Maintenance Plans.
o Website SEO Plans.
o Social Media Marketing
o Google AdWords Campaigns

For services that are not covered under the 100% refund policy in case of dissatisfaction Visual Wizards management after review the project may choose to offer a partial refund to the client.

CLAIM YOUR REFUND

To claim your refund, please follow any of the following steps:

• Dialing our number +44 741 228 5740 and speak with your respective Project Manager to initiate a refund.
• Live Chat. Click here to start chat now and speak with a representative to initiate a refund.
• Sending us an Email to your Project Manager to initiate a refund.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• The client may be entitled to claim 20% of the refund after discussion with their Project Manager.
• Please be advised that 35% administration charges will be applicable on all orders cancelled within 24 hours, if they are not initiated. Furthermore, the refund policy will be void in case there's a change of mind.
Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 35% cancellation administrative fee.
• The refund approval will be at discretion of Visual Wizards Management.
• Management's decision on the matter will be final.

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process according to our refund policy stated above.

To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.

After you have received your refund, you will not have any rights to any designs submitted by Visual Wizards, unless mutually agreed with by the company and the customer through written agreement.

QUALITY ASSURANCE POLICY

Visual Wizards will do its best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing best designs and each of our designs is well researched and well crafted.

DELIVERY POLICY

• The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
• The turnaround time will be according to the package, the minimum time required is 2 business days.
• Websites will only be made live once all dues have been cleared. Under no condition a website will be made live if there are any kind of dues outstanding.

• In case of an urgent or rush order, contact our customer support team.

DESIGN RIGHTS & OWNERSHIP

All finalized Designs provided by Visual Wizards are done so on a written request of finalization by the client and upon finalization the client receives all the final core files of the logo/website and owns 100% of all rights to ownership of the said design.

• Client shall own the final the Final Design provided by Visual Wizards in all its entirety.
• All ownership rights of the said finalized design will belong to the client 100%.
• The Client is free to use the finalized design at their discretion.

• Client shall not, however, own any materials, media or other content generated during any revision cycles leading up to the Final Product.

 

CONTENT CREATION & POPULATION

Visual Wizards will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively otherwise. In which case:

Visual Wizards will populate the website with content created for the client
• The content/text for the website will be created specifically for the customer's website.
• Visual Wizards will populate the website with images.
• Visual Wizards will acquire stock imagery for client from stock photo websites for the purposes of building the website leading up to the final product.
• Images will be purchased upon approval from the client.
• Visual Wizards will not be responsible in any way, shape or form, for any similarities between images used on the site that may or may not resemble other websites.

• Visual Wizards will populate the website with some of the client’s products and product details for the client in good faith. However:

o Product images and product details will be provided by the client for all their products and product variations
o The data will be provided to Visual Wizards in an .CSV or .XLS file by the client.
o In case of client providing the images and the products for their website, Visual Wizards will only upload a certain number and if the quantity increase above a certain number, data population charges may apply.

N.D.A. & REPUTATION MANGEMENT POLICY

• Visual Wizards, does not share the customer information with regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points.
• Once the project is completed successfully. Both parties Visual Wizards and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
• Once the project is completed successfully. Each Party agrees to refrain from (and Visual Wizards shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

RECORD MAINTENANCE

Visual Wizards keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our Customer Support Team is present in the office Monday - Friday 9 AM to 5 PM EST to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Customer Portal section by the customer and will be picked up the next working day.

TECHNICAL SUPPORT POLICY

Visual Wizards is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. Visual Wizards will provide the client with the basic information regarding those services and the settings required to make those services works. Visual Wizards will not be responsible for providing detailed trainings or installations of said services on the Customer's end. Such services may include but not limited to:

• Website Deployment

o Visual Wizards will deploy the website for the customer on a Hosting server provided by the customer or purcahsed through us.
o Hosting Service provided by Visual Wizards is a free service in some packages provided to the client as an added feature without any cost. If not part of the pacakge it needs to be purcahsed from a Third Party Service provider either by the customer or through Visual Wizards.
o A Hosting server provided by the customer (purchased from a Third Party)

o In the event the website is hosted on third party webserver purchased by the customer, Visual Wizards will not be held responsible for any kind of server or hosting related issues.    

There is no ongoing Service Level Agreement (SLA) between client and Visual Wizards in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service.

• Website Content Management System (CMS: Content Management System)

Visual Wizards will provide the customer with a user manual to use the Website CMS (Content Management System).
o Visual Wizards will not be responsible for training the client in the said Website CMS (Content Management System).
• Emails Setup:
o Visual Wizards will be providing the customer with the necessary settings and information to install the emails on their end.
o Visual Wizards will not be responsible for installing said emails onto the customer end.
o Visual Wizards will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers.

Visual Wizards will not be held responsible in any way for customer's failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer's end.

COMMUNICATION POLICY

• All Feedback requests or Revisions Requests, Refund Requests or any other instructions that pertain to the order need to be done through the Designs Utility Account platform in order to be considered official.
• Visual Wizards will not be responsible for any communication done via any other platform than Designs Utility Account or any phone numbers not provided by us or given on our official website.
• Emails Sent back and forth through official emails that is "info@visualwizards.co.uk" are to be only considered forms of valid communication.
• We are not responsible for any damages, issues or delays caused due to contacts made through means of communication not provided by us.

• We take full responsibility of all the information provided through our official domains.

Disclaimer

All company logos and trademarks appearing on our website are the property of their respective owners. We are not affiliated, associated, endorsed by, or in any way officially connected with these companies or their trademarks. The use of these logos and trademarks does not imply any endorsement, affiliation, or relationship between us and the respective companies. We solely use these logos and trademarks for identification purposes only. All information and content provided on our website is for informational purposes only and should not be construed as professional advice. We do not guarantee the accuracy or completeness of any information provided on our website. We are not responsible for any errors or omissions, or for the results obtained from the use of this information. Any reliance you place on such information is strictly at your own risk.